By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and, we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a substitution or a refund.

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Import Duties & Taxes

Heaven Lee Beauty Supply/Heaven Lee Beauty Supply LLC currently does not ship outside of the USA(State of Kansas).

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

- Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

- Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Customer service

For all customer service enquiries, please email us at [email protected].